Hakuba Transfer
About Hakuba Transfer
Hakuba Transfer provides reliable, private, door-to-door transportation from Narita Airport, Haneda Airport, Tokyo, Kansai Airport (KIX), Osaka, Kyoto, Chubu Airport (NGO), and Nagoya. We deliver fast and comfortable transfers to Hakuba, Nagano, Matsumoto, Snow Monkey Park, Nozawa Onsen, Shiga Kogen, and other popular destinations in the region—perfect for travelers heading to ski resorts or winter activities.
All our vehicles are fully licensed and insured for passenger transport, ensuring a safe and reliable Hakuba transfer experience. Designed with skiers in mind, our spacious minibuses offer large luggage areas that can easily accommodate ski and snowboard equipment, making them ideal for winter travelers.
We also provide a complimentary airport meet-and-greet service. There’s no need to worry about early or delayed flights—our driver continuously monitors your actual arrival time and will be waiting at the terminal with a signboard.
At Hakuba Transfer, our goal is to make your Hakuba airport transfer smooth, convenient, and comfortable from start to finish, so you can begin your ski trip stress-free.
How to book? (Reservation Flow)
1 Send Your Reservation - Submit your travel details via our online form or email.
2 Check & Quote - We check availability and send you a custom quote.
3 Confirm & Pay - Accept the quote and make the payment.
4 Reservation Confirmed - Your booking is officially confirmed.
5 Stay in Touch - We contact you via WhatsApp / Line / WeChat / Viber / email for any updates.
6 Pick-up Guide - Receive detailed instructions for your pick-up.
7 Meet & Go - Meet your driver at the pick-up location and proceed to your destination.
Payment Policy & Methods
We operate on a prepayment basis. Once your transfer or charter tour booking is confirmed, 100% payment is required.
Payment Options:
Credit Card: Online payment available for amounts under ¥250,000.
Bank Transfer: For amounts over ¥250,000.
Accepted Payment Methods: Visa, Mastercard, JCB, AmEx, Diners Club International, UnionPay, WeChat Pay, Alipay, and more.
Cancellation & Refund Policy
Standard Cancellation: Cancel at least 96 hours before the scheduled pick-up. The remaining balance will be refunded after a 10% bank fee deduction.
Flight Cancellations (Force Majeure): If your flight to Japan is cancelled due to unforeseen circumstances (excluding prior connecting flights), your reservation can be transferred to your next flight date. Availability must be reconfirmed with us.
Peak Season & Multiple Bookings: For multiple vehicles, transfers, or charters, or during peak season, the free cancellation period may be shorter. Early cancellation may be required to qualify for a full refund.
FAQ – Hakuba Transfer
1. Do you provide private transfers? Do you offer carpooling?
Yes, we provide private transfers. The vehicle you book is exclusively for your family or group. For shared rides, please contact us. Special promotions are posted on our website and Facebook.
2. How far in advance should I book?
Winter is Hakuba’s peak season. We recommend booking 2–3 months in advance to secure your vehicle.
3. Can I make an emergency reservation within 24 hours?
Yes, if a vehicle is available. Emergency bookings may incur higher rates.
4. Can I take the vehicle if I am injured while skiing?
Yes, as long as your physical condition allows. Our driver will assist and ensure your comfort.
5. Do you offer sightseeing or charter services? Can I stop at attractions?
Yes, we provide customized transfers and charter tours. Stops can include Snow Monkey Park or Zenkouji Temple. Additional fees apply based on duration and location—please consult us in advance.
6. Are your vehicles insured?
Yes. All vehicles are fully licensed and insured for passenger transport, with extra safety coverage.
7. How do I meet the driver at the airport?
The driver will wait at the arrival gate with a signboard. A pickup guide will be sent before your flight. If you have trouble finding the driver, contact us via WhatsApp.
8. How long will the driver wait if I am delayed at customs?
We track your flight and provide 90 minutes of free waiting from actual landing time. Extra waiting beyond 90 minutes may incur fees.
9. How long is the journey to Hakuba? Are there rest stops?
NRT ⇌ Hakuba: 5–6 hours
HND/Tokyo ⇌ Hakuba: 4–5 hours
KIX/Osaka ⇌ Hakuba: 6-7 hours
Kyoto ⇌ Hakuba: 6 hours
ITM (Osaka Itami) ⇌ Hakuba: 6 hours
Nara/Kobe ⇌ Hakuba: 6-7 hours
Drivers usually stop 1–2 times at highway service areas for rest, snacks, or coffee (~30 minutes per stop).
10. Are bookings refundable if my flight is delayed or canceled?
Standard cancellation: Cancel at least 96 hours before pick-up; refund minus 10% bank fee.
Flight cancellations (force majeure): Reservation can be rescheduled to your next flight, subject to availability.
11. How do I pay for Hakuba Transfer?
100% prepayment is required upon booking.
Credit Card: Online payment for amounts under ¥250,000
Bank Transfer: For amounts over ¥250,000
Accepted Methods: Visa, Mastercard, JCB, AmEx, Diners Club, UnionPay, WeChat Pay, Alipay, etc.
12. Is online credit card payment safe?
Yes. Payments are processed via Japan’s largest bank with secure encryption. We do not access your card details. This is standard practice in the Japanese tourism industry.