Hakuba Transfer
Hakuba Transfer provides private transfers between Narita Airport, Haneda Airport, Tokyo, and destinations such as Hakuba, Nagano, Matsumoto, Snow Monkey Park, Nozawa Onsen, and Shiga Kogen.
We offer a transfer service with full English support in real time.You can easily reach us via WhatsApp/Line/Wechat/Viber or email for instant communication. We provide a hassle-free, door-to-door, one-stop transfer service.
All of our vehicles are legally qualified and insured for passenger transport, ensuring your travel is safe and secure. We understand the needs of skiers, and our minibuses feature spacious trunks that provide ample room for your ski boards and bags.
We offer a complimentary meet-and-greet service. You don’t need to worry about flight delays—our driver will monitor your flight’s actual landing time and will be waiting for you with a signboard at the airport arrival gate. Hakuba Transfer ensures your journey to Hakuba is hassle-free, convenient,and comfortable.
How to book? (Reservation Flowchart)
1. Send reservation information to us via online form or email.
2. Check availability and provide a quote.
3. Accept the quote and make the payment.
4. Reservation confirmed.
5. Contact you via WhatsApp/Line/Wechat/Viber or email.
6. Send pick-up guide to you.
7. Meet the driver and proceed to the destination.
Payment Policy and Methods
We adopt a prepayment policy. Once you confirm your transfer or charter tour booking, 100% payment will be made to us.
You can pay by credit card or bank transfer.You can pay via online credit card payment (for amounts under 250,000 yen), or bank transfer (for amounts over 250,000 yen). We accept multiple payment methods such as Visa, Mastercard, UnionPay, JCB, AmEX, Diners Club International, WeChat Pay, Alipay, etc.
Cancellation and Refund Policy
If you cancel 96 hours before the scheduled pick-up time, the remaining balance will be refunded to you after deducting a 10% bank fee from the order amount.
If your flight to Japan is cancelled due to force majeure (excluding previous connecting flights), your reservation will be transferred to the next flight date accordingly (you need to reconfirm availability with us).
*If you reserve multiple vehicles or multiple transfers/charters, or if your reservation date falls during the peak season of the year, the free cancellation period may change, and you may need to cancel earlier to qualify for a free cancellation.
FAQ
1. Q: Do you provide private transfer service? Do you have carpooling service?
A: We provide private transfer service. The car you booked only serves your family or your group.You will not share the car with others. If you need sharing ride service, please contact us. We will also regularly release special price promotion information on our website and Facebook.
2. Q: How long in advance should I book Hakuba transfer service?
A: Winter is the peak season for Hakuba tourism. It is recommended that you book transfer and charter service more than 2 to 3 months in advance, otherwise you will not be able to find a car during the peak season.
3. Q: Can you accept emergency reservations within 24 hours?
A: We can accept emergency reservations within 24 hours if we have a car. In the case of emergency reservations, the price will increase to a certain extent, please be aware of this.
4. Q: Can I still take your vehicle if I get injured while skiing?
A: Helping the needy people is our first principle. As long as your physical condition allows you to take a car, our driver will do his best to provide you with convenience and take care of you on the way.
5. Q: In addition to airport/city transfer, do you also provide travel and charter services? On the way from Hakuba to Tokyo/HND airport or NRT airport, I want to stop by Snow Moneky Park or Zenkouji Temple? Is this possible?
A: Yes, we provide travel customization and charter services. We will customize the route for you according to your needs. If you have any needs, please consult us.
Yes. As long as you make a reservation in advance, we can provide services such as transfer + a few hours of tour around Hakuba. The price will increase on top of the transfer (depending on where you want to go and the waiting time). If you have any needs, please consult us.
6. Q: Do you provide insurance for the car you provide?
A: All of our vehicles are legally qualified and insured passenger transport vehicles, making your travel safe and secure. We have added multiple insurances to ensure your travel safety.
7. Q: How do I meet the driver when I arrive at the airport? How can I contact you?
A: Our driver will wait for you at the airport arrival gate with a sign. We will send you a pickup guide before your departure. You can meet up with the driver smoothly according to the pickup guide. If you cannot find the driver smoothly, you can contact our customer service team at any time through WhatsApp.
8. Q: I don’t know how long it will take to get my luggage through customs? How long will the driver wait at the airport?
A: Our driver will track your flight to pick you up, and our free waiting time is 90 minutes from the actual landing time of the flight. Basically, this time is enough for customs clearance and luggage collection. If you have not come out after 90 minutes, continuing to wait will incur additional overtime fees.
9, Q: May i ask how long is the journey to Hakuba? Will there some supermarket stop?
A: It will spend around 5-6 hours from NRT to Hakuba and around 4-5 hours from HND/Tokyo to Hakuba. Since it is a long distance trip, our driver will make 1-2 stops at the highway service area, where you can have a rest or eat some fast food, drink some coffee as if you control the time in 30 minutes.
10, Q: Just to check if our flight is delayed or canceled the booking is transferrable or refundable?
A: If you cancel 96 hours before the scheduled pick-up time, the remaining balance will be refunded to you after deducting a 10% bank fee from the order amount. If your flight to Japan is canceled due to force majeure (excluding previous connecting flights), your reservation will be transferred to the next flight date accordingly (you need to reconfirm availability with us).
11, Q: If I plan to book Hakuba transfer with your company, how do I pay for it?
A: We adopt a prepayment policy. Once you confirm your transfer or charter tour booking, 100% payment will be made to us. You can pay via online credit card payment (for amounts under 250,000 yen), or bank transfer (for amounts over 250,000 yen). We accept multiple payment methods such as Visa, Mastercard, UnionPay, JCB, AmEX, Diners Club International,WeChat Pay, Alipay , etc.
12，Q: Is your online credit card payment safe?
A: Our online credit card payment link is issued by the largest bank in Japan. All the information you submit will be securely encrypted and sent directly to the bank for processing. We cannot access any sensitive card details. This is a common practice in the Japanese tourism industry, and its security is beyond doubt. We collect payments for a large number of orders every day in this way, and there has never been a problem. Japan is a very safe country, please rest assured.